Good to know before you arrive
A guide to arrivals, house rules and practical details at Hermitage Boutique House. If anything is unclear, the front desk is reachable at any hour and is happy to confirm details before you travel.
Most of what follows is straightforward. The parts worth reading twice are the check-in window, the cash payment and damage deposit arrangements, and the extra bed charges for families, since those are the details that occasionally surprise guests on arrival.
Arrival and departure
Because check-in is staffed rather than automated, letting the property know roughly when you expect to arrive makes the whole process quicker, particularly for late arrivals after a long drive.
- Check-in
- 3:00 PM to 10:00 PM. Guests are asked to inform the property of their expected arrival time in advance.
- Check-out
- Until 12:00 PM.
- Front desk
- Staffed 24 hours, so questions and late arrangements can be handled at any time.
- Private check-in and check-out
- Available, which keeps arrivals and departures unhurried and out of any shared space.
- Parking
- Free private parking is available on site, and reservation is not required.
- Baggage storage
- Available around your travel times, useful for early arrivals and late departures.
House rules
The rules are few, and they exist mainly to keep the courtyard calm for everyone staying around it. Sound carries between the houses in the evening, which is why the quiet hours matter more here than at a larger property.
- Children
- Children of all ages are welcome, and there is no age restriction for check-in.
- Smoking
- Smoking is not allowed anywhere on the property.
- Pets
- Pets are not allowed.
- Quiet hours
- 10:00 PM to 8:00 AM, which keeps the courtyard peaceful for guests in the surrounding houses.
- Payment
- Cash is listed as the accepted payment method.
- Damage deposit
- A refundable MYR 200 cash damage deposit is listed as required on arrival. It is refunded after check-out subject to property inspection and is separate from the accommodation price.
Cribs and extra beds
Families travelling with young children can request a crib or an extra bed when booking. Both are subject to availability and depend on the accommodation type chosen, so it is worth asking early rather than on the day of arrival.
- Ages 0 to 1
- Crib upon request, free of charge. Extra bed upon request, MYR 50 per child per night.
- Age 2 and above
- Extra bed upon request, MYR 50 per person per night.
All cribs and extra beds are subject to availability, may depend on the accommodation type and are not automatically included in the accommodation price.
Access and security
The property is set up to be manageable for guests with limited mobility and to feel secure at every hour, which matters on a residential street where the gate is the only way in.
- Accessibility
- Wheelchair accessible, with facilities for disabled guests and an elevator.
- Non-smoking
- A smoke-free property with non-smoking rooms throughout.
- Comfort and security
- 24-hour security, CCTV in common areas and outside the property, smoke alarms, fire extinguishers and a key card access system.
- Housekeeping
- Daily housekeeping keeps the houses in order without disturbing the quiet of the courtyard.
Services and charges
Baggage storage and daily housekeeping are part of a stay. Laundry, fax and photocopying, and meeting or banquet facilities are available at an additional charge, as are massage treatments and bicycle rental arranged through the front desk.
Applicable local or tourism taxes may be payable according to current regulations. Please confirm final charges with the property when booking so there are no surprises at check-out.
Contact the property with a questionEverything ready for your arrival
With the practical details settled, all that remains is choosing your dates and letting the property know when to expect you at the gate.
The 24-hour front desk can answer questions about arrival times, extra beds or anything else you need to settle before you travel.
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